Frequently Asked Questions

Option 1 – Order online

1)      Log in to our B2B website.
2)      From the menu, click Shop and select your products.
3)      Proceed to the cart, then checkout to submit your order.
4)      You’ll receive a confirmation email once your order has been processed.

Option 2 – Order via form

1)      Request an order form by calling our office at 02 9748 6222.
2)      Email the completed form to sales@soxnlox.com.au.​​

Minimum for re-order is 1 dozen. For new customers, please speak to our team for guidance. sales@soxnlox.com.au

Please contact our customer support team at sales@soxnlox.com.au for pricing information.

You can easily track your order online!

1)      Log in to your account.
2)      Click My Account (under your account name).
3)      Select Sales Orders.

Click your order — your tracking number will be displayed there.

If a product is not in your allocated Sales Range, submit a Special Request during checkout by entering the product SKU and dozen quantity. 
For further help, contact our consultant via chatbot or email.

On average, a carton holds approximately 18–19 dozen socks, depending on the item type and size.

Yes! You can order spare parts such as hooks or metal pegs. Simply include your request in the Step 2. Special Request section when placing your order.

 Please alert us immediately by calling 02 9748 6222 or email info@fashionova.com.au. 

Shipping costs vary depending on distance and the number of boxes, as our company is located in New South Wales. For an accurate shipping cost, please contact our customer support team at info@fashionova.com.au.

At checkout, you won’t see an immediate payment option. As before, our team will first review your submitted order and then dispatch the goods. 
An invoice will be included in your shipment, and payment can be made via EFT  or credit card. 
Please note  1.88% surcharge applies to all credit card transactions (MasterCard and Visa), and this rate is subject to change.

All invoices are due and payable by the end of the following month. Please refer to due date stated on the top right hand corner of your invoice. 

Should you have credit note, it will automatically be calculated and the balance due will appear on your invoice. Please reach out to us if there's any concerns or questions. 02 9748 6222 

To open account, please click sign up and fill out the form & submit. Our team will review and grant you the access to our portal accordingly.

To close your account, please contact our customer support team at info@fashionova.com.au. Please ensure any outstanding payments are cleared before the account can be closed.

Yes. You can reopen your account for the same store. However, if you are opening a new store at a different address, you will need to create a new account.

To change the ownership of your account, please contact our customer support team at info@fashionova.com.au to submit a credit application.

To request an exchange, please contact our customer support team at info@fashionova.com.au with your order number, the item you wish to exchange, and the details of the replacement item you would like to receive. Items must be in their original condition and packaging.

Once we receive your request, we will investigate the matter and process your exchange accordingly.

In most cases, customers are responsible for the shipping costs associated with return. However if the return is due to damaged or incorrect item, we will cover the cost.

If you receive a damaged or defective item, please contact our customer support team at info@fashionova.com.au with your order number and photos of the damage within 90 days of delivery. We will arrange for a replacement or refund based on your preference.