Frequently Asked Questions

• First order: Minimum value AUD $500.
• Subsequent orders: Minimum 1 dozen (12 pairs) per product code.

Please refer to the Sales Kit for our latest pricing.

If a product is not in your allocated Sales Range, submit a Special Request during checkout by entering the product SKU and dozen quantity. 
For further help, contact our consultant via chatbot or email.

Approximately 19 dozens fit into one carton.

Yes, you can order spare parts like hooks or metal pegs. Please include your request in the Special Requests section when placing your order.

If you receive an incorrect or damaged item, please contact us at info@fashionova.com.au for assistance. We'll work with you to resolve the issue as quickly as possible.

While we strive to ensure all items are included in your order, if you do find something missing, please contact us at info@fashionova.com.au. We'll help resolve the issue prompltly.

Shipping costs vary depending on distance and the number of boxes, as our company is located in New South Wales. To get an accurate shipping cost, please log in to your account and check the shipping options during the checkout process.

We accept EFT and credit card payments. A 1.88% surcharge applies to credit card transactions (subject to change).

All invoices are due and payable by the end of the following month. Payment is required by the due date listed on the invoice.

• Online orders: Enter the voucher code in the Order Payment section during checkout.
• Email orders: If you send your order form to sales@soxnlox.com.au, the credit note will be applied automatically.

Yes, you can open separate accounts for each store.

Please email info@fashionova.com.au with the reason you wish to close your account. If there is any outstanding balance, it must be settled in full before the account can be closed.Further instructions will be provided via email and phone.

Yes, you can reopen your account for the same store but you will need to create a new account if ytou open a new store which is located at another address.

To change the ownership of your account, please fill out the credit application on our website and submit to info@fashionova.com.au

To initiate an exchange, please contact our customer support team at info@fashionova.com.au with your order number and the item you wish to exchange. 
Items must be in their original condition and packaging.

To request an exchange, please contact our customer support team at info@fashionova.com.au. 
Provide your order number, the item you want to exchange, and details of the new item you wish to receive.

For detailed information about our refund policy, please refer to the Terms and Conditions (Ts&Cs) available HERE.

To request a refund, please contact our customer support team at info@fashionova.com.au with your order number and reason for the return. 
You will receive instructions on how to return the item and when to expect your refund. (We will not accept returns for credit without prior authorisation.)

In most cases, customers are responsible for return shipping costs. However, if the return is due to damage or incorrect, we will cover the return shipping expenses. 
Please check with our support team for specific details.

If you receive a damaged or defective item, please contact our customer support team at info@fashionova.com.au with your order number and photos of the damage within 7 days of the delivery. 
We will arrange for a replacement or refund based on your preference.

Yes, you can return a stand if you close your account or for other reasons. To initiate a return, please contact our customer support team at info@fashionova.com.au with your order number and details about the stand. We will provide you with the necessary return instructions and a shipping label if applicable.