Quick FAQs
How can I reset my password?
Go to the Sign In page and click the Reset Password link written in red font below the password field.
Enter the email address you use as your login ID, and an email will be sent to that address containing a link to the Password Reset page.
Follow the link to reset and create your new password.
How can I update my account details?
To update your account information:
- Request it directly through our Chat Bot to be connected with a consultant, or
- Email info@fashionova.com.au with your shop name, customer reference number, and the details you would like to update. We’ll take care of the update for you.
How can I check the delivery status of my order?
🖥️ For B2B Online Orders
Step 1. Login to your account and 'Click Here'. (Menu > Resource > Order History)
Step 2. Find and click the order you want to track to view the details.
Step 3. Click the tracking number next to Tracking to see the delivery status.
📩️ For Orders by Email or Phone
If you placed your order by email or phone, please contact us via the chat function below. We will provide you with a tracking number and shipping carrier information.
With your tracking number in hand, visit 'Tracking Page' here, and click one of the freight company logos below. Then, enter the number on their website to check the delivery status.
Can't find a product you used to order on the shop page?
If you’d like to order products outside your Sales Range, you can submit a Special Request during checkout.
- Enter the product SKU or Peg No. and dozen (12 pairs) quantity on the Special Request page.
- If you have additional questions or require support, our consultant can assist you directly.
Customer Support
Have a question or need assistance? Fill out the form below and we'll get back to you promptly.