Support

How can we help?

Quick answers and support for your account and orders.

Quick FAQs

Find an answer quickly

How can I reset my password?

Go to the Sign In page and click the Reset Password link below the password field.

Enter the email address you use as your login ID. You will receive an email containing a link to the Password Reset page.

Follow the link to reset and create your new password.

How can I update my account details?

To update your account information, please contact our team with your shop name, customer reference number, and the details you would like to update.

We will take care of the update for you.

How can I check the delivery status of my order?

For B2B Online Orders

Step 1. Login to your account and go to Order History.

Step 2. Find and click the order you want to track.

Step 3. Click the tracking number next to Tracking to see the delivery status.

For Orders by Email or Phone

Please contact our team and we will provide you with the tracking information.

Cannot find a product you used to order on the shop page?

If you would like to order products outside your Sales Range, you can submit a Special Request during checkout.

Enter the product SKU or Peg No. and dozen quantity on the Special Request page.

If you need further assistance, please contact our team.

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